Frequently Asked Questions

General FAQ

Do you offer pickup and delivery?

Yes. We offer free pickup and delivery in Sparta City Limits. Please call to verify your location qualifies for free pickup and delivery.

What type of warranty do you offer with your systems?

All Compugeeks-Dell branded systems come with 12-month limited hardware warranty.

Compugeeks also offers a two-year limited extended warranty, or a three-year limited extended warranty. The limited warranty covering your system will be noted on your invoice and included in the documentation accompanying your system.

Do you match your competitors prices?

Yes. Compugeeks will match our competitors' prices for the same product. In order to provide this service, we will need the appropriate ad copy or company contact information to verify the pricing. Each price match is handled on an individual basis.

Do you offer on-site service?

Yes, we offer on-site service. Most upgrades, repairs, maintenance, and some troubleshooting can be performed on-site.

Do you support products that weren't purchased from you?

Yes. We support products that were purchased from other manufactures or businesses. However, warranties are not transferable.

What type of support will I receive?

Each system purchased from Compugeeks comes with a 6-moth phone support contract. Third-party software and hardware not installed by Compugeeks is not covered under this contract. Tutorial services will incur hourly charges.

How do I contact you?
Address:

Compugeeks Computer & I.T. Solutions Inc.
386 W. Bockman Way
Sparta, Tn 38583

Email:

Support: support@comp-ugeeks.com
Sales: charles_bell@comp-ugeeks.com

Phone:

931-837-4546

Fax:

931-837-4548

Do you give free estimates?

Yes. We will evaluate your requirements and give you a written competitive quote as soon as possible.

What areas do you provide services to?

We provide onsite services to the entire Middle Tennessee Area.


Systems FAQ

How do I know that I need a new system?

Most users will purchase a new system when their current system is too old to upgrade, or they don't want to spend more money on their current computer. The best reason to purchase a new system is because your current system is inadequate for your needs because it won't run the software you need it to run.

What type of computer do I need?

This depends on what you will be using the computer for most. Some users will purchase a computer strictly to play games on, others will edit videos, and some will just want to surf the web. Depending on your needs, Compugeeks can price a new system for you at a reasonable cost.

Do you match your competitors prices?

Yes, Compugeeks will match any competitors price as long as both systems have identical hardware and software.

Is it cheaper to upgrade my existing system or buy a new one?

It is usually cheaper to upgrade an existing system instead of purchasing a new one. However, sometimes it may not be cost effective to upgrade because the computer you are upgrading is too old.

What is your return policy on new systems?

Compugeeks does not offer a return program on computers. You are welcome to evaluate any of the floor models in the showroom, and one of our sales agents will answer all of your questions prior to purchase of any computer system.

What types of systems do you offer?

Compugeeks offers the Dell product line exclusively. However, Compugeeks will work with you to build a system that fits your needs and budget.

Why should I purchase a system from you?

Compugeeks inspects each system received, applies updates, checks for "dead on arrivals", and installs anti-virus software on every system sold. You can rest assured that when you get your new system home and plug it in you will be ready to go, without hours of setup time involved.


Training FAQ

Do you offer training on operating systems?

We offer support for Windows XP, Windows 7, and Linux based systems.

Where will the training session be held?

Training will be held at your convenience and in a location of your choice. We prefer to train you on your own computer rather than ours because this is the computer that you will be doing your work on. Since you are already familiar with your computer, you will waste less time trying to figure it out and spend more time learning.


Data Recovery FAQ

What types of data recovery services do you offer?

Some of the data recovery services we offer are the following:

  • Unable to boot
  • Virus attacks
  • Inaccessible drives or partitions
  • Unable to run or load data
  • Data corrupted
  • Hard drive failure
  • Hard drive crashes
What if you can't recover my data?

If we cannot recover your data there is no charge to you.

What are the chances that you will be able to recover my data?

Depending on the severity of the problem, chances of recovering data vary.

What types of media can you recover data from?

We can recover data from IDE, EIDE, SATA and SCSI hard drive assemblies.


Network FAQ

Will I be able to transfer files from one computer to another in my network?

Yes. By using the built-in functions of Windows or Mac OS, you will be able to share files between computers connected to your network.

Can I share my internet connection with other computers on my network?

Yes. Connecting your internet connection to a home router, you will be able to access the internet from any computer that is on the network.

Can I share my printer with more than one computer?

Yes, this can be accomplished many different ways. You can share the printer from within Windows, purchase a network compatible printer, or purchase a router with a print server.

Is a wireless network safe?

Yes, but the network and the computers that are on the network have to be configured correctly for it to be safe. WPA2 encryption can be used to encrypt the signal that is being sent and received. On the network computers, passwords and permissions should be setup.

Can you troubleshoot an existing small network?

Yes. We can troubleshoot most home and small business networks even if we did not originally install it.

What equipment do I need?

To answer this questions correctly, we first need to know what you would like to do on your network. After that, we can put together a list of equipment you will need. Most small networks will just need some sort of a switch or router, some network cable, and a couple of network cards.


Upgrades FAQ

How do I know if I need an upgrade?
  • Do you find yourself waiting impatiently for web-pages or programs to load?
  • Is your computer too under-powered to run the applications you want to run?
  • Is your hard drive too small to store all your data?
  • Do you need to send and receive faxes from your computer and you can't?

These are some of the signs that you may need an upgrade.

What types of hardware upgrades do you perform?

We offer all types of hardware upgrades from simple video card installations to changing out the motherboard and CPU.


Repair / Maintenance FAQ

Is it cheaper to repair my computer or buy a new computer?

This really depends on how old your computer is and also what is wrong with your computer. Sometimes it isn't worth spending the money to fix your old computer or is actually cheaper to purchase a new one.

How much will it cost me to repair my computer?

This question depends on what is wrong with the computer. Most repairs cost around $60 to $100 in labor plus the cost of the replacement part(s).

What is your warranty policy on your repairs?

We have a 15 day hardware warranty policy on all repairs. We will cover labor and previously replaced parts, but not any additional parts that may be necessary to complete the job.

Do you repair on-site?

Yes. Assuming your location is in our service area, we are able to service on-site. In some instances, we may need to take your system back to our offices to complete a repair.

What will maintenance do for my computer?

Maintenance will speed up booting and loading times, increase the reliability of the computer, and protect it from harmful static build-up that is caused by dust.


Web Design FAQ

Who will host my website?

Compugeeks' dedicated servers located in Sparta are available for hosting your website.

Will my website have its own domain name (www.yourname.com)?

Yes, you will have your own web address with no subdirectories.

Will you maintain my website for me once you create it?

Yes, we offer affordable update packages for our customers. We will not abandon you after your website is complete!

Can you promote my website for me?

Yes. Compugeeks will promote your website on the 18 most popular search engines and directories such as : Google, Lycos, Northern Light, Subjex, HotBot, Scrub The Web, FAST Search, Alexa, REX, LookSeek, ExactSeek, InfoSpace, Search It, Voila, NerdWorld, Excite, Mall Park, and EntireWeb.

About Compugeeks

Founded in 2008, Compugeeks is one of the largest certified and insured I.T. providers in the state of Tennessee. Compugeeks manages telephone and computer networks for government and private companies in 9 states.
We provide total business solutions ranging from designing new systems to upgrading existing networks.
Compugeeks has a full staff of I.T. professionals to provide solutions to every business need.

1-931-837-4546

info@comp-ugeeks.com

386 W Bockman Way
Sparta, TN 38583